Frequently Asked Questions
Everything you need to know about shopping with Particula.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to addresses within North America and select European countries. Shipping rates and delivery times for international orders are calculated at checkout.
Are the products on Particula covered by a warranty?
Most of our electronic and durable goods come with a 1-year manufacturer's warranty. Please check the specific product page for detailed warranty information.